WordPress problems? We can help.

Ongoing maintenance and fast support for your WordPress website

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WP Care empowers small business owners to build their company without having to worry about WordPress. You will get fast help from the world's best developers, who manage your website everyday, even while you sleep.

How we can support your website

If you decide to work with us, we will take care of your site in many ways. Here are a few examples of services, which are included in our monthly package:

Small website edits

Never lift a finger. Our remote team will do everything to successfully manage WordPress for you, while you can focus on your business.

Weekly updates

Your plugins, themes, and core files are updated and included in your monthly website report to make sure everything runs smoothly.

24/7 monitoring

Because problems happen at the worst time possible. Your website status is constantly being checked and we take immediate action if it's down.

How our WordPress Care Plans work

Send a support request

You submit your website edit instructions via email (manuel@joswigsolutions.com). Please be very clear and attach necessary files. We only accept support requests that can be tackled without too much custom development ("30-minute jobs").

We will do the heavy lifting

We fulfill your request as fast as possible (typically within 24 hours). After the delivery, we keep a constant eye on maintenance (installing new updates, creating backups, bugfixing and resolving potential vulnerabilities).

Get your monthly report

At the end of each month, you will receive a personalized website report from us with useful insights about your website's analytics, performance, and a summary of the work we have done for you.

Choose a plan that suits you

Essential Care Premium Care
per month and website
per month and website
Our standard plan that keeps your website regularly updated and highly secure with a fully tailored maintenance setup.
Priority support for advanced websites with e-commerce, membership, multilingual, multisite or API functionality.
Free 42-step website audit after sign up
Monthly website report
Small website edits ("30-minute jobs")
1 edit per month
3 edits per month
Weekly core, theme & plugin updates
Speed optimization
24/7 uptime monitoring
Secure offsite backup
Monthly security scan and malware removal
Broken link monitoring
Spam removal in comments section
Staging environment (isolated test website)
Technical support via email
Emergency support (bugfixing)
Priority support (same business day turnaround)

Frequently Asked Questions

What is WP Care?

WP Care is a subscription-based service, operated by Joswig Solutions UG in Germany, which provides monthly website maintenance and on-demand support for WordPress-related issues.

What's included in your website edits? What's not included?

Our website edits do include edits to content on any page, changing banners, headers or footers, changing theme or plugin settings, minor CSS / JavaScript / PHP adjustments ("30-minute jobs"), blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.

The website edits do not include custom development (creating new plugins or themes), custom code changes (modifying existing features), graphic design, "PSD to WordPress" requests, creation of content, building a new website, or any other jobs that would take us longer than 30 minutes to finish.

πŸ“ Edit Example 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

πŸ“ Edit Example 2

Included: You want us to add a new product to your WooCommerce store (for which you've provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

πŸ“Edit Example 3

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

Do you manage WooCommerce websites?

Of course! We provide care plans specifically for the ongoing support of any e-commerce site built on WordPress. Websites with advanced functionality like this require our Premium Plan. They take more resources for us to manage, so making sure you are on the right plan means we will be able to dedicate what's needed to keep your website secure, fast and running smoothly.

What hours do you keep?

The WP Care team is distributed, meaning we work from all around the globe! Most of our employees are located in Germany (Europe) and Singapore (Southeast Asia). This gives us the ability to provide a 24/7 service.

What are your usual response times and resolution times?

To be honest, it depends on the ticket. Here is how it works:

  1. 1) After 1-4 hours of submitting your request, you will receive a response email from us that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
  2. 2) If your submission was incomplete, we might have to ask you for additional information before we can start. Make sure to provide very clear instructions and necessary attachments (like texts, images or videos) in your email, so we can work efficiently without delays and misunderstandings.
  3. 3) Within 24-48 hours you will receive a resolution email with the changes made on that ticket. If we have a busy day, we will prioritize the tickets of customers, who are on our Premium Plan.

How does onboarding work?

Once you sign up for the care plan that makes the most sense for you, you will receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we will have your plan fully implemented in less than 24 hours.

Can I cancel anytime?

Yes, absolutely! There are no termination penalties or long-term contracts involved. But you will always have to pay for the month ahead, so it makes more sense to commit to our service for 2-3 weeks and cancel after the first month if you really should not like it.

Not sure yet? Book a free discovery call.